This week on the podcast we talk to Principle Customer Success Manager, Kevin Richardson. Kevin shares with us a great approach that he uses with customers to understand features and functionality by asking Why. While this may sound simple this is a powerful way to understand feature requests. Kevin also gives us a great example of why asking why is important.
Whether you are a solo admin or one who works in a group, this is a great podcast to help you understand business process and deliver functionality that exceed your users and executives expectations. And we give big shoutouts to Salesforce MVPs Shell Black (@Shell_Black) and Geraldine Gray (@GeraldineGray).
You can follow Kevin on Twitter at: @klrichardson
Here is a great example from Kevin-
Problem: The Washington Monument was disintegrating
Solution: Turn on the lights at a later time.
This is you chance as a community to shine and be featured on the podcast! If you are active in the Salesforce Success Community, a blogger, or on twitter we will be highlighting posts that are helping Admins become #AwesomeAdmins. And if you find a post that was helpful to you, or want to suggest it for the show be sure to tweet or post it to the success community using the hashtag- #AwesomeAdmin . Check out what other Admins are saying by following the hashtag #AwesomeAdmin on Twitter.
Today on the Salesforce Admins Podcast, we talk to Jennifer Lee, Joshua Birk, and Kate Lessard from the Admin Evangelist team at Salesforce. Join us as we revisit the team’s predictions from the beginning of the year for how Agentforce will change the game for admins in 2025. You should subscribe for the full episode, […]
Today on the Salesforce Admins Podcast, we talk to Joy Shutters-Helbing, Senior Manager of Salesforce Practice at Captech and Salesforce MVP Hall-of-Famer, and Mike Reynolds, Senior Product Marketing Manager at Slack. Join us as we chat about creating community content, navigating conference submissions, and their new podcast, The JAM. You should subscribe for the full […]
Today on the Salesforce Admins Podcast, we talk to Andrew Russo, Salesforce Architect at BACA Systems. Join us as we chat about Salesforce Foundations and why it’s a game changer for solo admins and small orgs. You should subscribe for the full episode, but here are a few takeaways from our conversation with Andrew Russo. […]
