Kevin Richardson on getting to the Why

By

This week on the podcast we talk to Principle Customer Success Manager, Kevin Richardson. Kevin shares with us a great approach that he uses with customers to understand features and functionality by asking Why. While this may sound simple this is a powerful way to understand feature requests. Kevin also gives us a great example of why asking why is important.

Whether you are a solo admin or one who works in a group, this is a great podcast to help you understand business process and deliver functionality that exceed your users and executives expectations. And we give big shoutouts to Salesforce MVPs Shell Black (@Shell_Black) and Geraldine Gray (@GeraldineGray).

You can follow Kevin on Twitter at: @klrichardson

Here is a great example from Kevin-

Problem: The Washington Monument was disintegrating

  • Why? Use of harsh chemicals
  • Why? To clean pigeon poop
  • Why so many pigeons? They eat spiders and there are a lot of spiders at monument
  • Why so many spiders? They eat gnats and lots of gnats at monument
  • Why so many gnats? They are attracted to the light at dusk.

Solution: Turn on the lights at a later time.

Community Spotlight

This is you chance as a community to shine and be featured on the podcast! If you are active in the Salesforce Success Community, a blogger, or on twitter we will be highlighting posts that are helping Admins become #AwesomeAdmins. And if you find a post that was helpful to you, or want to suggest it for the show be sure to tweet or post it to the success community using the hashtag- #AwesomeAdmin . Check out what other Admins are saying by following the hashtag #AwesomeAdmin on Twitter.

 

Love our podcasts?

Subscribe today on iTunes, Google Play, Sound Cloud and Spotify!

Translating Your Admin Skills with Ashley Sisti

Today on the Salesforce Admins Podcast, we sit down with Ashley Sisti, Sr. Manager of Business Strategy and Operations at Salesforce. Join us as we talk about translating your admin skills, career progression, and having honest conversations with your manager about your skillset. You should subscribe for the full episode, but here are a few […]

READ MORE

Thankful

On this episode of the Salesforce Admins Podcast, we’ll hear from each member of the Admin Relations team with reflections on the year so far, hopes for the future, and even a poem. We are beyond thankful for all of you. Thanks for listening, sharing your passion, and all the inspiring things that you do. […]

READ MORE
Salesforce Admins Podcast Retro

November Monthly Retro with Mike and Laura Pelkey

For this episode of the Salesforce Admins Podcast, it’s the monthly retro. In this episode, we’re grabbing a second helping of great Salesforce product, community, and career content from November. We’re joined by Laura Pelkey, Sr. Manager, Security Customer Engagement at Salesforce. You should subscribe for the full episode, but here are a few takeaways […]

READ MORE

Have an Idea for a Story?

We are all about the community and sharing ideas.
Do you have an interesting idea or useful tip that you want to share?

SHARE YOUR IDEA