This week on the podcast we talk to Principle Customer Success Manager, Kevin Richardson. Kevin shares with us a great approach that he uses with customers to understand features and functionality by asking Why. While this may sound simple this is a powerful way to understand feature requests. Kevin also gives us a great example of why asking why is important.
Whether you are a solo admin or one who works in a group, this is a great podcast to help you understand business process and deliver functionality that exceed your users and executives expectations. And we give big shoutouts to Salesforce MVPs Shell Black (@Shell_Black) and Geraldine Gray (@GeraldineGray).
You can follow Kevin on Twitter at: @klrichardson
Here is a great example from Kevin-
Problem: The Washington Monument was disintegrating
Solution: Turn on the lights at a later time.
This is you chance as a community to shine and be featured on the podcast! If you are active in the Salesforce Success Community, a blogger, or on twitter we will be highlighting posts that are helping Admins become #AwesomeAdmins. And if you find a post that was helpful to you, or want to suggest it for the show be sure to tweet or post it to the success community using the hashtag- #AwesomeAdmin . Check out what other Admins are saying by following the hashtag #AwesomeAdmin on Twitter.
Today on the Salesforce Admins Podcast, we talk to LeeAnne Rimel, Senior Director of Admin Evangelism at Salesforce. Join us as we chat about the biggest mistakes admins make and what to do to avoid them. You should subscribe for the full episode, but here are a few takeaways from our conversation with LeeAnne Rimel. […]
Today on the Salesforce Admins Podcast, we talk to Rakesh Gupta, Senior Solution Solution Architect at IBM, a six-time Salesforce MVP, evangelist, Salesforce coach, and the creator of Automation Champion. Join us as we talk about how to fit blogging into a busy schedule and what to think about when you’re writing about a solution. […]
Today on the Salesforce Admins Podcast, we talk to Muralidhar Krishnaprasad, EVP of Engineering, Next Gen Customer 360 Data Services at Salesforce. Join us as we talk about Data Cloud and all of the exciting innovations coming to help admins own all the data in their org. You should subscribe for the full episode, but […]
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