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Automate your Back Office with Agentforce Operations

Automate Your Back Office with Agentforce Operations

As a Salesforce Admin, you and your business users are probably familiar with back-office processes you would love to automate. Like the vendor onboarding workflow that starts in Salesforce, jumps to email for document collection, touches an ERP nobody has API access to, and ends when someone manually updates a spreadsheet to say it’s done. […]

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Why Flow Matters More Than Ever in the Agentic Era

Why Flow Matters More Than Ever in the Agentic Era

Let’s be real for a minute. Things are moving incredibly fast right now. Every time you log in or refresh your feed, there’s a new AI tool popping up, promising to change how we work. If you’re feeling the fatigue of constantly trying to keep up, or if you’re quietly worrying about where your traditional […]

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4,500 points
Explore core AI concepts and build a basic agent for key tasks.
7 hr 30 mins
Project
500 points
Create an Agentforce Service Agent to assist with recommendations and bookings.
20 mins
Module
100 points
Learn how these autonomous apps use LLMs and context to assist customers and human agents.
5 mins

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