Jodi Wagner

Jodi is a Salesforce MVP and Manager at Accenture. She previously held positions in Sales, Service and Marketing in Financial Services & Insurance before moving into technology and becoming a solo admin. While on the client side, Jodi built a Center of Excellence to manage multiple Salesforce orgs and thousands of users before transitioning to consulting 4 years ago. Jodi is passionate about training, change management, user adoption and design.

Getting Started with a User Centered Design Approach in Salesforce

Every piece of technology we touch in our personal lives is geared to be used instantly.  Technology companies know that end users do not have the patience or willingness to take training classes to use apps on their phones/tablets or websites on their computers.  When it comes to implementing Salesforce, we spend a great deal […]