Matt Kravitz

With over 25 years of CRM experience, Matt is an evangelist for all things Customer Experience, Contact Center, Self-Service, and Automation/Generative AI. He spent 5 years as Head of Service Technology at Disney Streaming, and is now the Product Manager for “My Service Journey” and creator of the Salesforce “Good to Great” Service Framework.

Maximize Service Cloud capabilities with My Service Journey

Maximize Service Cloud Capabilities with My Service Journey

In your role, you may struggle to bring innovation to your organization, especially if the process involved is already well-defined. Or maybe you just need a way to uncover best practices and additional depth on features and capabilities you already use. These two opportunities are the essence of My Service Journey, a new tool to […]

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