Ruchi Kumar

Ruchi is a product manager at Salesforce who works on building innovations that delight the customer service community. She is passionate about shipping products that meaningfully improve people's lives. Outside of work, she loves to travel, try new food spots, and binge-watch Netflix with her husband.

Introducing Customer Service Incident Management

Build Customer Trust with Customer Service Incident Management

Since COVID-19, we’ve witnessed a remarkable transformation as more companies go digital to run their business from anywhere. While digital transformation has enabled so many companies to innovate in their service offerings, it has also introduced a new challenge: ensuring availability and uptime of those services. The reality is that a service disruption is inevitable. […]