Shradha Kohli

Shradha is a Senior Engineer in Service Cloud. She loves building products to improve the Service Console experience. When not thinking about software, she enjoys reading, cooking & dancing.

The Utility Bar: Your End User’s Best Friend

A day in the life of a customer service user can be delicately categorized as fast-paced. They turn over dozens of cases per day, with the goal of doing so as quickly as possible while also keeping customer satisfaction in mind. It’s not exactly a cake walk. The utility bar in Service Cloud is a […]