Shannon Tran

As a Principal Architect Director at Salesforce, Shannon loves cheering for her team while championing their technology. She thrives on leading teams to successful outcomes and having fun on the journey. She's a Dreamforce, TrailblazerDX, Southeast Dreamin', and Tahoe Dreamin' speaker, as well as an SFDC Architect & SFDC Developer Blogs author, ButtonClick Admin, Automation Hour, and 10K podcast guest. She's proud to have helped more than 100 women learn how to code on the Salesforce Platform as a mentor at Salesforce, and also an Advanced Apex coach for

Make Your Sales and Service Reps' Lives Easier with AI.

5 Ways to Make Your Sales and Service Reps’ Lives Easier with AI

Salesforce is ever-expanding its product offerings, and this year, the most fantastic features of the platform are all things artificial intelligence (AI). Have you started exploring capabilities? Are you truly getting the most from the features? In this post, we’ll cover five ways to make your sales and service reps’ lives easier with AI. 1. […]