This week on the ButtonClick Admin podcast we chat with Chad Meyer, who is the CEO of Internet Creations, a company whose goal is to help their clients exploit the benefits of technology, and avoid the perils, by delivering best-of-breed solutions backed by comprehensive support.
Did you know that when Service Cloud got it’s beginnings it was called Supportforce?
This episode is all about Service Cloud! Chad and I dive into the following questions:
And we can’t have a support episode without talking social media. Chad talks us through implementing service cloud and when we can start looking at Facebook cases. Finally Chad helps us decipher the differences in licenses.
CronSights Handle Time Metrics
https://appexchange.salesforce.com/listingDetail?listingId=a0N30000001gZ0hEAE
Change Case Ownership Plus
https://appexchange.salesforce.com/listingDetail?listingId=a0N30000008Z4H9EAK
And you can follow Chad on twitter: @chadmeyer_ic
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