Aron Kale

Aron works in product management for Service Cloud Einstein at Salesforce. He focuses on building AI tools that empower agents and service centers to delight customers across channels. Prior to joining Salesforce, Aron developed data-driven solutions to improve restaurant operations for Sweetgreen and worked as a consultant across several industries.

Einstein standing next to text that says, "AI for Admins: Einstein Article Recommendations in Flow."

AI for Admins: How to Deflect Cases with Recommended Articles in Flow

What if you could make that long queue of password reset emails and return policy questions disappear—saving time for your agents to focus on more complex cases? Einstein Article Recommendations supercharge agent productivity by recommending relevant articles for a given case in the service console. Starting in Summer ’22, you can invoke your Einstein Article […]