Andrea Holmes

Andrea Holmes is a Program Director in Salesforce’s Technology & Products division, focusing on Technical Customer Readiness. An 8-year Salesforce veteran, Andrea presents to executives and those on the front line about significant customer-impacting changes, playing the role of customer advocate to ensure customers’ best interests are factored into any technical change. She champions the importance of communicating often so customers understand why we are making a change and how it will impact them.

How to Be an Expert Change Agent

Let’s face it, change can be scary. Especially in technology. I want to change the way you think about change. Change can be a positive thing — if managed smartly. You can reduce the stress, fear, and uncertainty of  rolling out changes, by embracing a core set of strategies. Our Salesforce engineers come up with […]

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Learn how our additional login pools will impact your end-users!

As an admin, you want to ensure your end-users can consistently access Salesforce. As we continue to expand our infrastructure, we are adding additional login pools across the globe. Login pools process end-user authentication When end-users head to our login screen, and type in their credentials, they are sent to the closest login pool in […]

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