As an admin, you want to ensure your end-users can consistently access Salesforce. As we continue to expand our infrastructure, we are adding additional login pools across the globe.
When end-users head to our login screen, and type in their credentials, they are sent to the closest login pool in the closest data center to them for authentication. After that, they are routed to their appropriate instance.
If you have end-users who travel for work, let’s say France this time, but your IT department is restricting network access to only our North America data centers, your end-users will not be able to log in with the change coming in November 2015.
If your IT department is blocking access in their network settings (whether that’s via proxy settings, firewalls, or elsewhere) to only certain data centers, end-users may not be able to log in. These network restrictions would also prohibit inbound traffic integrations to run. Network access settings are not found in the Salesforce application. Your company’s IT department makes these changes in the company’s network. If you don’t have anyone who manages your network, it is unlikely that anyone has ever restricted access in this way.
A simple way to check if your IT department is blocking access to one of our data centers is to log in to a data center in a different region. You should be redirected to the correct data center and you should be able to log in. For example:
We are continuing to expand our infrastructure in order to provide awesome performance regardless of how our customers use Salesforce. We ask that you follow our infrastructure and security best practices below to ensure you are always prepared for upcoming changes:
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