Scott Luikart

Scott is the Lead Technical Architect at Roycon helping to scale and build customer environments. Salesforce MVP and Golden Hoodie recipient with a passion for helping the Salesforce community grow and learn.

How I Solved This: Managing Queue Membership with a Custom Object

Key business problem: In Service Cloud, Omni-Channel, and list views, ownership of Cases, Leads, and other objects can be difficult in call centers or sales teams with high turnover. We don’t want to manually manage lots of queues and be a bottleneck for our business needs. Background: Working in a high-velocity business before High Velocity […]