I love my mom. I even took her to a Customer Company Tour stop in Minneapolis. She was completely overwhelmed by everything she saw. During the keynote address she whispered to me “I don’t really understand everything he’s talking about, but it he is a really good speaker.” Now I know that a lot of […]

The Salesforce community is growing at a rapid pace, with over 1 Million members in the success community it’s only picking up pace. In order to keep up with all the great work that the community is doing the Salesforce team is growing and we want to introduce you to the team that supports us […]

Time.  That one pesky commodity that just doesn’t stand still.  Our society has been fortunate enough to see technology explode an exponential rate, allowing everyone to do more and in better ways.  But while the quantity of work to be done has grown, time still moves at the same rate.  This can be especially troubling […]

What an exciting weekend this has been. I decided I needed a new hobby and went old-school. I actually stopped by a Radio Shack store and bought a starter Arduino kit. For most of us (including me) the Dreamforce 2013 keynote was one of the first times we understood how the connection between software and […]

This week on the podcast we talk to Principal and Owner of Elucidate, Katie Herstein about the value of creating great user videos. Katie has a Master’s in technical communication and her company specializes in creating video training for Salesforce. This is a must-listen-to-episode for any admin struggling to get users trained in a consistent […]

Shell Black started consulting on Salesforce.com in 2005 and instantly fell in love with the platform. What started as a passion to solve problems in the Cloud, soon became a business. ShellBlack.com, LLC was founded in 2010 with a simple mission – to help companies maximize their CRM investment by providing elegant Salesforce solutions that […]

It was about a year ago that Mark Slayton wrote  about Salesforce Global variables, it’s a great post and if you haven’t read it already I want you to add it to your reading list. Last week I was doing some work on the org that Jared and I use to manage the podcast- yes […]

This week on the podcast Jared and I speak to Leah McGowen-Hare who is a Master Technical Instructor at Salesforce.com She provides expert guidance to students in a classroom environment on all aspects of the  Salesforce1 platform so they can build and customize business process applications. We continue to dig into the training aspect this week as […]

From now on I’m going to refer to SXSW as “Nerd Spring Break”. This year was filled with great conversations, a ton of learning, and enlightenment. As a blogger and podcaster there were a ton of people to connect with and as a Salesforce Admin there were many lessons to learn and new technology advancements […]