As Admins the bombardment of requests is spectacular. We attempt to solve these challenges with our ingenuity and using the tools that Salesforce delivers to us. The reality is that there is an AppExchange chock full of apps to assist us with extending salesforce around particular challenges. Literally thousands of apps and extensions live on […]

This week on the podcast we talk to Linda Hou, Salesforce Systems Administrator at the Grace Institute. Recorded live at the Salesforce World Tour stop in New York City on Nov. 19th, we hear from Linda as she works to implement Salesforce at a 114 year old company and how she is learning Salesforce. The […]

It’s easy to get caught up in all of the business process and problems you are trying to address at your company, and when you add learning a new platform on top of that- well, it can be overwhelming. This year Salesforce launched Trailhead, a fun and creative way to learn the platform. I highly […]

You knew it from the moment you created your first field. Nothing about you physically changed, but your business did. It was more productive because you had one more piece of data to help everyone serve your customers better. So you added a workflow, then a validation rule, and maybe a couple page layouts. Before […]

This week on the podcast we take a moment to say thanks for listening, sharing our posts, suggesting guests, and contributing to the community. We also want to encourage you to take a moment and send a thank you to someone in the community who has been helpful to you.

From the Admin keynote to the Admin zone, Dreamforce 14 was definitely the year of the Admin. It was so cool to have access to hundreds of Admin experts and sessions designed to make an admin’s life easier. In one of my DF14 breakouts I shared my top 5 tips for user management, because—let’s face […]

This week we talk to Rebecca Vanderslice who is the Salesforce.com Administrator and scrum master for CareerBuilder. She is a Certified Salesforce Administrator and Awesome admin superhero! Rebecca is part of an amazing team at CareerBuilder and works with both analysts and developers. For admins this episode will shed more light on change management, and agile […]

Chances are good that if I’m out for a walk there is a Taylor Swift song on rotation. One day after a walk a few news items showed up in my Facebook feed about Taylor Swift, curiously I clicked on them. After reading them I learned that Taylor Swift is great at creating memorable experiences. As […]

This week on the podcast we talk to Principle Customer Success Manager, Kevin Richardson. Kevin shares with us a great approach that he uses with customers to understand features and functionality by asking Why. While this may sound simple this is a powerful way to understand feature requests. Kevin also gives us a great example […]