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What if you could make that long queue of password reset emails and return policy questions disappear—saving time for your agents to focus on more complex cases? Einstein Article Recommendations supercharge agent productivity by recommending relevant articles for a given case in the service console. Starting in Summer ’22, you can invoke your Einstein Article […]
We’re very excited to announce that we’re enhancing the natural language features as part of Einstein Search. As of Summer 2021, Einstein Search, which includes personalization, actionable results, and natural language capabilities, has been the default search experience for customers within the Lightning Experience. More specifically, Natural Language Search allows users to type queries into […]
Salesforce Einstein was launched in 2016 with a mission to deliver artificial intelligence (AI) into the hands of admins, developers, and business users, helping make Salesforce the world’s smartest CRM. Since then, the Einstein Platform has grown exponentially. Today, it powers more than 116 billion predictions per day for companies of all sizes across the […]
VIDEOS
For some of us, artificial intelligence seems like a cool concept that we just don’t have the means or time to incorporate at our companies.…
PODCASTS
For this episode of the Salesforce Admins Podcast, we sit down with Marco Casalaina, SVP, Product Management, and GM of Einstein at Salesforce. We go…
TRAILHEAD
See how AI is transforming CRM with smart predictions, intelligent recommendations, and timely automation.
~10 hrs 15 mins
Use Einstein Discovery to tap into the power of data science.
~3 hrs 10 mins
Log your activities, target the right leads, and close more deals with AI for sales.
~1 hr 25 mins
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