Salesforce Einstein

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Latest Blog Posts

Astro and Cloudy on a mountain next to text that says "#5 Features for Your Users."

Learn MOAR in Winter ’22 with Cool Features for Your Users 👤

Follow and complete a Learn MOAR Winter ’22 trailmix for admins or developers by October 31 to earn a special community badge and enter for a chance to win one of five $200 USD Salesforce Certification vouchers. Restrictions apply. Learn how to participate and review the Official Rules by visiting the Trailhead Quests page. Prep […]

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AI for Admins: What You Need to Know to Make Einstein Case Classification a Success

Many Salesforce Admins are looking for ways to help scale their organization’s customer service experience. This can include finding solutions to increased case volume and optimizing agents’ time so they can solve customer issues faster, instead of just triaging them. One way to accomplish all of this is with Einstein Case Classification. So let’s take […]

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VIDEOS

Create Your First AI-Powered Prediction with Einstein Prediction Builder

For some of us, artificial intelligence seems like a cool concept that we just don’t have the means or time to incorporate at our companies.…

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PODCASTS

TRAILHEAD

Trail
+4,050 POINTS
See how AI is transforming CRM with smart predictions, intelligent recommendations, and timely automation.
~10 hrs 15 mins
Trail
+1,300 POINTS
Use Einstein Discovery to tap into the power of data science.
~3 hrs 10 mins
Module
+600 POINTS
Log your activities, target the right leads, and close more deals with AI for sales.
~1 hr 25 mins

MOAR RESOURCES

RESEARCH
Learn about the state of AI research and engineering at Salesforce
TRAILBLAZER COMMUNITY
Learn from peers in the Salesforce Einstein community group
EINSTEIN CHAMPIONS
Evangelize the power of AI in the Salesforce Platform with others
APPEXCHANGE
AppExchange is the fast and easy way to extend Salesforce. With thousands of solutions that install in just a few clicks, there's something for every business challenge.