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Many Salesforce Admins are looking for ways to help scale their organization’s customer service experience. This can include finding solutions to increased case volume and optimizing agents’ time so they can solve customer issues faster, instead of just triaging them. One way to accomplish all of this is with Einstein Case Classification. So let’s take […]
Follow and complete a Learn MOAR Summer ’21 trailmix for admins or developers by July 31 to earn a special community badge and enter for a chance to win one of five $200 USD Salesforce Certification vouchers. Learn how to participate and review the Official Rules by visiting the Trailhead Quests page. Einstein Search is […]
I love Einstein Bots because they help lighten the load on customer-facing teams. By handling basic tasks, they free up your employees to tackle the tougher questions. The number of digital shoppers increased by 40% in Q1 of 2020, and more customers are relying on digital systems to get information, process returns, and troubleshoot problems. […]
VIDEOS
For some of us, artificial intelligence seems like a cool concept that we just don’t have the means or time to incorporate at our companies.…
PODCASTS
For this episode of the Salesforce Admins Podcast, we sit down with Marco Casalaina, SVP, Product Management, and GM of Einstein at Salesforce. We go…
TRAILHEAD
See how AI is transforming CRM with smart predictions, intelligent recommendations, and timely automation.
~10 hrs 15 mins
Use Einstein Discovery to tap into the power of data science.
~3 hrs 10 mins
Log your activities, target the right leads, and close more deals with AI for sales.
~1 hr 25 mins
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Learn about the state of AI research and engineering at Salesforce
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Learn from peers in the Salesforce Einstein community group
EINSTEIN CHAMPIONS
Evangelize the power of AI in the Salesforce Platform with others
