AI

When you go to login.salesforce.com, do you consider what happens technically once you’ve logged in? In many ways, you don’t need to because Salesforce thinks about it for you. But if you want to better understand how Salesforce empowers your enterprise applications, there’s no better place to start than its concept of tenancy.   Think of […]

If you’re a Salesforce Admin looking for ways to scale support, reduce repetitive work, and make Salesforce easier for your users, employee agents are for you. These built-in artificial intelligence (AI) assistants are now available with Salesforce Foundations (Enterprise Edition or above), and you can get started without extra cost.  They’re designed to help your […]

As Salesforce Admins, we’ve dived headfirst into Agentforce. We’re building agents in Trailhead, attending workshops like Agentforce NOW, doing hands-on sessions with our Community Groups and at conferences like TDX, and coming up with ideas of how to put agents to work for our individual business need, even bringing that to fruition through events like […]