This week on the podcast we talk to Luis Suarez who is a Chief Emergineer, People Enabler and Charter Member of Change Agents Worldwide. He is a well seasoned Social / Open Business evangelist and 2.0 practitioner with over 15 years of experience on knowledge management, collaboration, learning, online communities and social networking for business. Since February […]
With over 3100 apps and 423 components on the Salesforce AppExchange (and growing) a Salesforce Admin can feel overwhelmed very easy. So like any savvy shopper, we need to get prepared for our adventure so we can deliver the most functionality, and most importantly the best app for our buck. But with all of these choices it’s […]
This week on the podcast we talk to Principle Customer Success Manager, Kevin Richardson. Kevin shares with us a great approach that he uses with customers to understand features and functionality by asking Why. While this may sound simple this is a powerful way to understand feature requests. Kevin also gives us a great example […]
You’ve configured your objects, loaded your data, and assigned your permission sets; your Salesforce org is ready to go. Now it’s time to train your users and share all the exciting things Salesforce has to offer. But so often, this message gets lost in translation and you find yourself with sub-par adoption and a disengaged user […]
This week on the podcast we interview Salesforce MVP Cheryl Feldman. Cheryl has been working with Salesforce for a long time and is very active in the Salesforce community. In this episode we talk about mentoring new Salesforce Admins, getting started mentoring, and the best places to go to find Salesforce mentors. Links Cheryl Feldman on […]
Most people don’t expect to become great poets, or poets at all, even if they consider themselves to be good writers. Writing poetry requires more than skill, but also a certain way of thinking about the world. Instead of trying to write it, most of us use what we learn about poetry to help us […]
It was so great experiencing Dreamforce with all of our #AwesomeAdmins! We wanted to share some of our favorite memories and highlights from our week with you. Admin Keynote The Admin Keynote was jam packed with important info for Admins, including awesome demos, product updates, and roadmap details! Whether you watched it or missed it, […]
This week we talk to Paul Greenberg who has been called “the godfather of CRM, the “Walt Whitman of CRM” and even “the Bob Dylan of CRM”. He is the author of the best selling book “CRM at the speed of light: Social CRM Strategies, tools and techniques for engaging your customers. Now in its fourth […]
Not making it to Dreamforce this year? No worries! We have you covered. We have compiled a list of resources and activities for you to be engaged from afar! 1. Live Stream the Keynotes Visit Salesforce LIVE, our free broadcast experience featuring keynotes and breakout sessions as they happen in real-time, plus interviews with special […]
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