Discover Spring ‘20 Release features! We are sharing five release highlights for Salesforce Admins (and Developers), curated and published by our evangelists and PMs as part of Learn MOAR. Complete the trailmix by March 31, 2020, to get a special community badge and unlock a $10 contribution to FIRST®.
With the Spring ‘20 Release, queues for task management in Lightning Experience are your wish come true. Now, teams can work as a group by sharing a task queue, whether their focus is on selling, customer service, or just the pleasure of efficient business processes. Tasks are assigned to a queue that’s shared by a group of users. Any one of those queue members can take ownership of a task, which creates a pipeline of work items that can be completed more efficiently.
Most business processes involve collaboration, and it’s crucial to optimize your processes by eliminating lag-time between hand-offs, during allocations, and from miscommunications. Here are some examples of how task queues can help you enhance your team’s performance and, hopefully, your customer experience:
Aside from how much users will love this feature, the next best thing about it is how easy it is to set up. First, create task queues for specific teams of users in Setup. Those task queues automatically show up as task list views, allowing only queue members to see and reassign tasks.
See just how easy it is to set up and use task queues in this short video:
Trailhead Trailmix
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