Today on the Salesforce Admins Podcast, we talk to Jen Lee, Lead Solution Designer at John Hancock, six-time MVP, and Salesforce Platform Champion. We’re continuing Automation April to learn how you can bring automation magic into your Salesforce instance and make your end users’ lives easier. Join us as we talk about why you should […]
“Expert Corner” is an interactive video series made for our #AwesomeAdmin community. Each episode features Salesforce Product Managers and experts sharing new and upcoming features and functionality for admins. Join us for an “Expert Corner” chat with Product Manager, Eamon Barkhordarian. We will be discussing Salesforce Private Connect and how Salesforce Admins can build integrations […]
We’ve got a new episode of “No Silly Questions,” where we get expert answers to any questions you may have about Salesforce. No matter how silly you think your question is, we’ve got an answer! One thing we know is that there’s no such thing as a silly question — especially in the Trailblazer Community, […]
Salesforce Admins know that automation is essential to help teams work better. But sometimes, it’s hard to know how to start translating manual processes into automated workflows. Perhaps your teams need a better way to approve cancellation requests for ecommerce purchases or send documents to insurance policy holders. Salesforce Flow helps #AwesomeAdmins like yourself automate […]
I love Einstein Bots because they help lighten the load on customer-facing teams. By handling basic tasks, they free up your employees to tackle the tougher questions. The number of digital shoppers increased by 40% in Q1 of 2020, and more customers are relying on digital systems to get information, process returns, and troubleshoot problems. […]
For this week’s episode of the Salesforce Admins Podcast, we’re joined by Mark Ross, Senior Tech Writer at Salesforce. We ask Mark how he approaches documentation and how you can make a difference for your users. Join us as we talk about what goes on behind the release notes, what’s important when you write your […]
Shout-out to all my fellow Flownatics! Do you love Salesforce Flow? Of course you do! As a former customer and community member, I’ve loved Salesforce Flow for a very long time. But when I joined Salesforce and the Automation Services Content and Communications Experience (documentation) team, I was surprised to learn just how much love […]
“What is business value?” To me, it’s being described as a ‘wizard’ by my Salesforce users and making their lives easier every day by being an #AwesomeAdmin. However, it’s not unusual to hear from people within a company that they don’t actually understand what a Salesforce Administrator does, or how exactly they add value to […]
It’s time to mark your calendars for the next Salesforce Release, Summer ’21! Here are the most important dates you’ll want to mark in your calendar. You can also review release dates and sandbox preview information on the corporate blog here. April 15: Get early access to the release by signing up for a Pre-Release […]
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