This week on the Salesforce Admins Podcast, we’re talking to J. Steadman, Lead Admin Evangelist on the Admin Relations team at Salesforce. J. is just getting started as an evangelist, and we wanted you to get a chance to meet them, understand their perspective, and connect with them. As evangelists, we work to inspire admins […]
We’ve got a new episode of “No Silly Questions,” where we get expert answers to any questions you may have about Salesforce. No matter how silly you think your question is, we’ve got an answer! One thing we know is that there’s no such thing as a silly question — especially in the Trailblazer Community, […]
Back in 2016, Gillian went to you, the community, and gathered your best tips for setting up a New Salesforce Org in 5 Steps. After 5 years and 15 (!!!) releases, it seemed about time for us to return to the community and see if you had any new insight. Before we dive into our […]
Many Salesforce Admins are looking for ways to help scale their organization’s customer service experience. This can include finding solutions to increased case volume and optimizing agents’ time so they can solve customer issues faster, instead of just triaging them. One way to accomplish all of this is with Einstein Case Classification. So let’s take […]
Editor’s note: This is a sponsored post by OwnBackup, the #1 Cloud Data Protection Platform for Salesforce. If you ask any CEO what they want for their Salesforce users, I bet most would answer, “Reliable access to accurate data.” As admins, one of your top priorities is making sure that every user has the right […]
On this episode of the Salesforce Admins Podcast, we’ve got Jessica Langston, Director, Trailblazer Community, and Emily Hudson, Director of Product Management at Salesforce. We’ve launched a new and improved version of the Trailblazer Community, so we wanted to go over all the new innovations that will help you get better connected. Join us as […]
?Did you know you can design custom pages with App Builder? With App Builder, Salesforce Admins are in the driver seat and can build custom experiences with a drag and drop interface. In this short video you will see how to use App Builder to customize the pages for a Custom and Standard object and […]
Two weeks ago, Salesforce experts dropped a plethora of knowledge into the world at TrailheaDX ’21. With five channels, demo rooms, and Circles of Success happening all at the same time, I wouldn’t be super surprised if you didn’t catch it all. ? We shared key announcements and partnerships in the Main Show. We heard […]
When I think about my Salesforce Administrator journey, it always amazes me how my future career began with just one curious click. You see, seven years ago, I was working as a customer service rep in a call center. I spent my days answering anywhere from 50 to 70 phone calls and averaged around 500 […]
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