Well it’s that time again, tail end of the year- and with it come many holidays, time off breaks, and important deadlines. As Salesforce Admins, this can be a very hectic time of year for us as well as our users. Often we are trying to wrap up important projects, deliver new functionality, and read […]

This week on the podcast we are speaking to David Liu about learning code as an admin. You might remember David from his intensely popular Dreamforce session, Admins: You Can Code Too. David is such a success story­—not only because he’s an admin that learned to code, but because he’s also teaching admins how to […]

For a solid decade between the mid 90’s and early 2000’s I worked retail. As a store manager back then you waited every day for “communication from the home office”. Generally in the form of a conference call or a memo. Communication flowed one way- down from the executives. Feedback was rare and really only […]

This week Mary Scotton drops by to diversify our feed. Mary is a leader at Salesforce who holds many patents and helped paved the way for Salesforce admins to build using declarative tools. Now Mary is paving the way to make sure that everyone is included and that we are building stronger relationships with each other. […]

This week on the podcast we talk to Luis Suarez who is a Chief Emergineer, People Enabler and Charter Member of Change Agents Worldwide. He is a well seasoned Social / Open Business evangelist and 2.0 practitioner with over 15 years of experience on knowledge management, collaboration, learning, online communities and social networking for business. Since February […]

With over 3100 apps and 423 components on the Salesforce AppExchange (and growing) a Salesforce Admin can feel overwhelmed very easy. So like any savvy shopper, we need to get prepared for our adventure so we can deliver the most functionality, and most importantly the best app for our buck. But with all of these choices it’s […]

This week on the podcast we talk to Principle Customer Success Manager, Kevin Richardson. Kevin shares with us a great approach that he uses with customers to understand features and functionality by asking Why. While this may sound simple this is a powerful way to understand feature requests. Kevin also gives us a great example […]

This week on the podcast we interview Salesforce MVP Cheryl Feldman. Cheryl has been working with Salesforce for a long time and is very active in the Salesforce community. In this episode we talk about mentoring new Salesforce Admins, getting started mentoring, and the best places to go to find Salesforce mentors. Links Cheryl Feldman on […]

This week we talk to Paul Greenberg who has been called “the godfather of CRM, the “Walt Whitman of CRM” and even “the Bob Dylan of CRM”. He is the author of the best selling book “CRM at the speed of light: Social CRM Strategies, tools and techniques for engaging your customers. Now in its fourth […]