As a Salesforce Admin, the potential of AI is huge, and Agentforce puts that power directly in your hands. But with so many possibilities, the biggest question is often the simplest: Where do I begin? If you’re exploring how Agentforce fits into your org, or even a specific project, you might find yourself wondering how […]
Admins are responsible for more than just keeping Data Cloud running—you make sure it’s configured, monitored, and optimized so your company gets the most value without overspending. With Salesforce moving to consumption-based pricing, the way you track and manage usage matters more than ever. Small changes in configuration can have a big impact on costs […]
Have you ever wished you could update Salesforce without leaving Slack? Okay, maybe you haven’t had this thought as an admin who lives and breathes Salesforce, but I bet you’ve heard this request from your users. As admins, we play a vital role in ensuring our users get the most out of the platform and […]
If you’ve ever struggled to understand what your AI agent actually did in a conversation, or why it missed the mark, you’re not alone. AI solutions promise better experiences, but too often, Salesforce Admins and agent builders are left in the dark without clear ways to monitor performance or improve the customer journey. Poor agent […]
One of our most important responsibilities as admins is making sure users can access the tools they need, while also protecting the security of the org. Starting in early September 2025, Salesforce is making a change that shifts how connected apps work, and it’s worth preparing for now. What’s changing in September 2025 The change […]
True to the Core Deep Dive has arrived! In this post, we recap the key takeaways from our first episode on Setup and user access. This special monthly series builds on the trusted True to the Core format you know and love, offering you a closer, more focused look at specific Salesforce Platform topics with […]
Welcome to our new blog and video series, Automate with Agentforce! Get ready to take your automation skills to the next level with the power of Salesforce, MuleSoft, and innovative AI with Agentforce. In each episode, we highlight real solutions built by Awesome Admin Trailblazers — just like you. Whether you’re just beginning your automation […]
Every Salesforce Admin lives in two worlds. In one, you’re a strategic architect, designing flows and planning for the future. In the other, you’re the org’s caretaker, performing the vital, daily maintenance that keeps the system running smoothly — like merging duplicates and managing user permissions. Both roles are essential, but the clicks of caretaking […]
One of the challenges of the AI revolution is simply keeping up. Technology evolves quickly: Interfaces get updated, models change in terms of performance, precision, and sometimes even tone and personality. Completely new functionality is being added to agents at a breakneck speed. For Salesforce Admins, keeping up with new concepts and terminology can definitely […]
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