As Salesforce Admins, we’re constantly working to design engaging and delightful user experiences. Whether we’re building custom pages with App Builder, customizing a mobile experience, or creating a useful and compelling dashboard, design is core to the work we do.
With all of the new product releases and enhancements happening on the Salesforce Platform, especially with App Builder, it has never been more important for admins to develop design skills. That’s why I’m excited to share this curated design thinking playlist I’ve created just for you! The content below is all from this year and will teach you about the fundamentals of design, how it relates to your role as an admin, and some of the specific features you can use in your design journey. Enjoy!
What it covers: This blog introduces key concepts of design thinking and relates them to actions that many admins already perform! It helps to bring a new degree of understanding about why you do what you do and provides guiding principles for decision making during the development lifecycle.
Why I loved it: For years, admins have talked about how to delight their users by designing pages and experiences just for them. I loved learning about the area of human-centered design and how this principle helps everyone be more successful.
Read it here.
What it covers: This product release blog provides an in-depth overview of Dynamic Interactions for App Builder, one of our most exciting “next big things” in how admins will be able to build and design custom page experiences for their users.
Why I loved it: Design thinking gives us the Why and the How, and the Salesforce Platform gives us the tools to accomplish them. I love seeing updates to App Builder; this is where admins can make incredible changes to their user experience.
Read it here.
What it covers: This short series features six videos that take you through the foundational steps of design thinking with hands-on exercises.
Why I loved it: In the foundations blog mentioned above, we cover the principles of design thinking for admins, and in this video series, we put it into action by building a page together.
Watch it here.
What it covers: In this interview with Gillian Bruce and Adam Doti, VP of Design, we learn about how Adam has worked to bring designers together at Salesforce. Plus, they share the resources they’ve put together to help you apply design thinking concepts in your org.
Why I loved it: Adam does a great job tying together the growth of the platform with the need for Salesforce Admins to apply design skills to everything they do. Good design has never been more important, and I loved learning about how admins can lead in this area.
Listen to it here.
What it covers: Gillian Bruce and I had the chance to interview Farhan Tahir, VP of Product Management at Salesforce, who manages App Builder and Pages. Farhan shares why admins are leading the transformation at their companies and what product updates they can expect to see in the future.
Why I loved it: Farhan has worked at Salesforce for a long time (14 years!) in a wide variety of roles. I loved learning about how he sees the admin role growing, and how the rapid transformation of the way we do business has positioned admins to be leaders at their companies. Plus, who doesn’t like a product sneak peek?!
Listen to it here.
These posts are a great place to start learning more about how to build design fundamentals into your work as an admin. I hope you can use these skills in daily practice as you customize your environments, and that you consider exploring our new Designer certification!
We want to know what your favorite admin resources from the year were, too! Sharing your favorite blog posts, videos, and podcast episodes is easy.
1️⃣ Fill in our quip template: sforce.co/FavoriteAdminContent.
2️⃣ Take a screenshot of it.
3️⃣ Share it on social using #AwesomeAdmin.
We can’t wait to see what resources you enjoyed the most.
As an Awesome Admin, it’s probably in your nature to look for any way to optimize a process or situation! As part of that never-ending desire for optimization, I would bet that you’ve spent a lot of time thinking about your permissions setup in Salesforce. Salesforce provides multiple ways to grant permissions to users, each […]
Ready to take the next step in your admin career but unsure where to start? Take a page out of my book and learn development fundamentals to jumpstart your abilities as an advanced admin and extend your Salesforce Platform knowledge. Several years ago, I was at a career tipping point. I felt solid in my […]
Winter ’25 is upon us. Learn about list view multi-column sort (beta) and check out Be Release Ready to discover more resources to help you make the most of Winter ’25 features. List view sorting challenges Prior to Winter ’25, list views only supported single column sort. That works until you’re facing a wall of […]
