As a Salesforce Admin, you’re the first line of defense when it comes to keeping your org running smoothly. From supporting users to monitoring performance and planning for growth, your role is essential in ensuring your org is stable, scalable, and set up for success.
That’s where Scale Center and ApexGuru come in. These tools give you visibility into your org’s performance and help you troubleshoot issues faster—before they impact your users. Whether you’re keeping an eye on traffic patterns, investigating error spikes, or collaborating with developers to resolve CPU timeouts, Scale Center and ApexGuru put viable insights at your fingertips.
Let’s explore what these products can do and how they support you in your core responsibilities as a Salesforce Admin.
With Scale Center, you get a clear view of your org’s performance across key metrics—no deep technical dives required. Its features put performance management directly into your hands, addressing common challenges and enabling proactive optimization.
Gain a quick view of org traffic, including errors and login issues. Understand performance by diving into charts showing average request time and request volume. Scale Center also helps you learn about load by displaying total Application and Database CPU usage, which aids in identifying suboptimal processes and inefficient SOQLs. This leads to enhanced visibility to identify potential issues proactively, improved troubleshooting, and better resource management by optimizing allocation and identifying areas for improvement in applications.
Scale Center empowers admins to investigate errors and take decisive action. You can run detailed analyses at precise time intervals to identify culprits and determine the root cause of common errors. These investigations cover critical areas such as CPU timeouts in Apex, concurrency and row locks, governor limit errors, and database performance issues.
It also covers other platform areas like flows, governor limits, callouts, and API performance. It aims to reduce both the dependency on Salesforce Support and the mean time to resolution.
With ApexGuru, generally available through Scale Center, you can use insights powered by artificial intelligence (AI) and machine learning (ML) to spot inefficiencies in Apex code, such as anti-patterns or hotspots. While admins aren’t expected to fix the code themselves, ApexGuru equips you with clear, actionable findings that you can easily share with development teams using the built-in PDF export feature.
The feature on unused methods empowers you to help reduce technical debt and improve org performance by partnering more effectively with developers to remove code that’s no longer being used.
Compare performance across different times, including critical time intervals in sandbox and production orgs. When utilized in a sandbox, you can compare performance results of different test runs and identify hotspots in each run before deploying into production. When utilized in production, you can compare performance during time windows before and after a deployment.
Scale Center empowers customer self-service and boosts admin productivity by reducing the dependency on human support. This empowers admins to research and resolve their own issues, saving significant time and resources needed to triage an issue.
One of the most impactful ways admins are using Scale Center is for optimizing slow Salesforce reports. The Reports Insights feature makes this easier than ever by surfacing performance issues and offering clear, prescriptive guidance to address them.
Here’s what Reports Insights delivers.
Weekly slowest reports: It identifies your organization’s slowest reports on a weekly basis, helping you pinpoint the most critical areas for optimization.
Run time analytics: View detailed metrics for prioritization and impact, to better understand the performance characteristics of individual reports.
Prescriptive recommendations: We provide customized recommendations on how to optimize the slowest business-critical reports. These recommendations cover key anti-patterns and suggest specific actions, ensuring you have clear guidance on what to do.
It shows what the problem is, the top slow hitters, and some targeted recommendations—all in one place. Admins who have implemented recommendations from Reports Insights have seen up to 60% improvement.
Scale Center is available at no additional cost for all Unlimited Edition (UE) Production and Full Copy sandbox orgs, as well as for customers with Signature Success Plans. Salesforce continues to evolve Scale Center and ApexGuru with planned features, including additional anti-patterns for Apex and SOQL, deeper integrations with Code Analyzer, AI-based anomaly detection and summarization, and more.
By proactively embracing Scale Center and ApexGuru, you can take control of your org’s health, optimize performance, and ensure applications run effectively at scale, fostering confidence and delivering a consistently excellent user experience.
Explore the Resource Hub for guides, tools, and demos to improve your Salesforce experience, and engage with our Scalability Trailblazer Community Group to connect with other users and experts to share your feedback.
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