#AwesomeAdmins, in case you haven’t heard, we’ve taken our existing “How I Solved It” series from YouTube, sprinkled some extra magic onto it, and are bringing a five-episode version of it to Salesforce+, our free streaming service.
In the fourth episode (available now on Salesforce+), we see how Tony Nguyen uses his security management skills to protect his company from potential security breaches. Tony explains why security management is key to being an effective Salesforce Admin and highlights how he uses skills from the Salesforce Admin Skills Kit—security management, learner’s mindset, and problem solving.
We recommend you watch the episode on Salesforce+ and then read about his solution below.
Tony’s team works closely with the IT team to ensure that Salesforce security settings align with his company’s compliance needs and policies. He knows he must use a combination of external and internal features to make sure users access only the data they need when they need it, and protect the system against outside threats.
Tony used Health Check to check his system settings against security standards, updating his password policies to improve his overall score.
The escalations team had concerns about other users accessing sensitive customer data, so Tony used a combination of dynamic actions, Flow, dynamic pages, and permission set groups to create a solution.
He built a dynamic action that only appears when the user has a customer support profile that allows only them to create an escalation record.
Tony locked down the sensitive customer data fields using visibility settings so that, once the escalation record is created, only escalation managers can see those fields.
Tony’s escalation teams rotate every 90 days to avoid burnout, so he created a permission set group with an expiration date to automate revoking access.
Tony also shows us a screen flow he built to capture information from the support reps as they create a new escalation.
Tony demonstrates a lot of skills from the Salesforce Admin Skills Kit in this episode, but we want to focus on security management, learner’s mindset, and problem solving.
Here’s how he uses these admin skills (and how you can, too!):
We hope you enjoy this episode! Stay tuned to Salesforce+ for more “How I Solved It” episodes coming soon!
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