As we touched down in snowy Boston this week to bring you the Salesforce World Tour, I was reminded of the amazing energy and passion of our Awesome Admins! The winter weather didn’t stop us from connecting or learning, and we want to thank all of you for being so welcoming. Over 5000 people filled Hynes Convention Center on Thursday and our admin community was there in full force.
Jennifer Lee from John Hancock was honored in the Pre-Keynote with the #AwesomeAdmin award for her amazing community service, relentless dedication to the Admin community and earning 102 Trailhead badges. Yes, you read that correctly – 102 badges! Way to go Jennifer!
Our very own Sarah Franklin, VP of Admin and Developer Marketing, rocked the stage with amazing live demos of the Platform and she even asked the local MVP community to stand up and I was clapping loudly for you guys – boy, do you guys deserve a round of applause!
Admins love to hear from other Admins. The theater was packed to the brim with admins looking to learn from others in their shoes! The most common question I got from attendees was, will the presentations be posted? Yes! They are listed below. HUGE thank you again to all of our Admin and Evangelist presenters. Make sure to check out the photobooth photos and zone photos on our Facebook album.
Authentic Connections in an Online World by Mary Scotton
How to Prepare Yourself and Your Org for a Salesforce Release by Ted Hazard
How to be a Security-Minded Admin by Chris Zullo
Getting Started with Process Builder by Susan Sparks
Introduction to Data Governance and Stewardship by Brett Stineman
26 Questions to Choosing a Salesforce Consultant by Tal Frankfurt
Process Builder is an #AwesomeAdmin’s Swiss Army Knife by Jennifer Lee
Flows in the Service Console, Gotta Go with the Flow by Duncan Stewart
Starting with Salesforce for Non-Profits by Nik Panter
How to Talk to Your Developers by Will Nourse
The Power of One by Steve Molis
The Power of Everyone by Jeff May
How to Solve the Biggest Problems with Salesforce Training by David Giller
Create a Lightning Community by Phil Weinmeister
Our community-run ‘Ask-the-Expert’ booths were also a hit – the community is so dedicated to helping others. Thank you to all of our staffers for showcasing Lightning and Customizing Salesforce, and oh so much more. Be sure to check out Boston User Group on the Success Community for further questions/answers.
The New Features for Salesforce Admins session was presented by Mike Gerholdt, Gillian Madill and Mary Scotton and it was top rated! Thank you to all of the Awesome Admins who packed the room.
Here’s the slide deck from the session:
If there’s one thing every Salesforce Admin can agree on, it’s this: The easier you can build, troubleshoot, and iterate, the more impact you can make. And at TDX 2026, Salesforce will preview features that are all about removing friction, especially when it comes to working with Agentforce and Slack. With new capabilities designed to […]
Capturing insights from in-person meetings can be a challenge. Teams often rely on ad hoc transcription apps or personal note-taking to document conversations. That means important context stays outside of Salesforce — and admins are left trying to bring consistency and governance to information that never made it into the CRM in the first place. […]
Picture this: It’s release week. You’re prepping your orgs, coordinating with your stakeholders, and keeping a close eye on maintenance windows. Suddenly, your inbox is flooded with status alerts. You pause everything to sift through them, manually cross-referencing your specific instance names against hundreds of global updates, only to realize that none of those alerts […]
