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Freemium Einstein Features Included with Your Salesforce Edition

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If you haven’t explored Einstein features in your Salesforce org yet, now is the time! There are a ton of free features available to help you and your users, no matter what your use case is. Einstein uses artificial intelligence to help you and your users focus on the right deals, make the right recommendations, send the right content at the right time, and more.

What you can do with Salesforce Einstein

You might be asking yourself, “What do the different Einstein products allow me to do?”

With Sales Cloud Einstein, you can supercharge your users’ sales productivity at every step of the sales process with key predictions, intelligent recommendations, and timely automation.

With Service Cloud Einstein, you can scale customer service, make customers happier, and make users more productive with AI-powered predictions, recommendations, and chatbots on digital channels.

With Marketing Cloud Einstein, you can leverage AI to understand your customers’ engagement and behavior so you can personalize every interaction. You’re also able to analyze insights to inform the content and timing of your company’s marketing activities.

With Commerce Cloud Einstein, you can use AI-powered merchandising tools to deliver actionable insights, recommendations, and tailored customer experiences through your ecommerce sites.

With the Salesforce Platform, you can leverage the low-code AI capabilities to build custom predictions, natural language processing models, image recognition, and smart search into your apps.

The AI-powered features available in your Salesforce Edition

Here are the Einstein features that are included for free in each of our products. Use this table to understand exactly what’s included in each edition, and click the links in the Feature column to explore how to implement those features in your Salesforce org.

Product Feature Edition(s) What’s included for free?
Sales Cloud Einstein Einstein Opportunity Scoring Enterprise, Performance, and Unlimited Available to Sales Cloud users with and without a Sales Cloud Einstein license
Einstein Activity Capture Enterprise, Performance, and Unlimited Available at no additional charge for 100 Lightning users
Service Cloud Einstein Einstein Bots Unlimited 25 Einstein Bots conversations per user/per month
Einstein Case Classification Enterprise, Performance, and Unlimited Editions Build one predictive model to recommend field values, in real-time, to your agents at no additional charge
Einstein Article Recommendations Enterprise, Performance, and Unlimited Editions Unlimited for agent users
Einstein Next Best Action Essentials, Professional, Enterprise, Performance, Unlimited, and Developer Editions 5,000 Next Best Action strategy requests per month at no charge
Marketing Cloud Einstein

 

Einstein Engagement Scoring Corporate and Enterprise Edition, Add on for Pro Up to 250 Business Units or MIDs per Enterprise ID can use Einstein Engagement Scoring
Einstein Engagement Frequency Corporate and Enterprise Edition, add-on for Pro with Journey Builder No restrictions. Available as part of the listed editions
Einstein Messaging Insights Pro, Corporate and Enterprise Edition No restrictions. Available as part of the listed editions
Einstein Copy Insights Pro, Corporate and Enterprise Edition No restrictions. Available as part of the listed editions
Einstein Splits Corporate and Enterprise Edition No restrictions. Available as part of the listed editions
Einstein Send-Time Optimization Corporate and Enterprise Edition No restrictions. Available as part of the listed editions
Einstein Content Tagging
Corporate, Enterprise, and Professional Edition Enterprise (up to 4,000 images), Corporate (up to 2,000 images, Professional (up to 1,000 images)
Einstein Content Selection Pro, Corporate and Enterprise Edition No restrictions. Available as part of the listed editions
Commerce Cloud Einstein Einstein Search Recommendations B2C Commerce – Starter, B2C Commerce – Growth, B2C Commerce – Plus No restrictions – Available as part of the platform for all Commerce Cloud editions
Einstein Commerce Insights No restrictions – Available as part of the platform for all Commerce Cloud editions
Einstein Predictive Sort No restrictions – Available as part of the platform for all Commerce Cloud editions
Einstein Search Dictionaries No restrictions – Available as part of the platform for all Commerce Cloud editions
Einstein Product Recommendations No restrictions – Available as part of the platform for all Commerce Cloud editions
Einstein Recommendations API No restrictions – Available as part of the platform for all Commerce Cloud editions
Salesforce Platform Einstein Prediction Builder Enterprise, Performance, and Unlimited Build up to 10 free predictions and enable 1 of them
Einstein Vision All Editions Up to 2K Predictions per org/per month
Einstein Language
Einstein Search Professional, Enterprise, Performance, Unlimited Personalization, natural language search (beta), and actionable instant results (beta)

 

Get started using these AI-powered features in your Salesforce org today!

Want to first see what’s possible with AI? Be sure to check out Einstein’s Guide to AI Use Cases.

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