AI for Admins blog series post on Einstein freemium features.

AI for Admins: Freemium Einstein Features Included with Your Salesforce Edition

By

If you haven’t explored Einstein features in your Salesforce org yet, now is the time! There are a ton of free features available to help you and your users, no matter what your use case is. Einstein uses artificial intelligence to help you and your users focus on the right deals, make the right recommendations, send the right content at the right time, and more.

What you can do with Salesforce Einstein

You might be asking yourself, “What do the different Einstein products allow me to do?”

With Sales Cloud Einstein, you can supercharge your users’ sales productivity at every step of the sales process with key predictions, intelligent recommendations, and timely automation.

With Service Cloud Einstein, you can scale customer service, make customers happier, and make users more productive with AI-powered predictions, recommendations, and chatbots on digital channels.

With Marketing Cloud Einstein, you can leverage AI to understand your customers’ engagement and behavior so you can personalize every interaction. You’re also able to analyze insights to inform the content and timing of your company’s marketing activities.

With Commerce Cloud Einstein, you can use AI-powered merchandising tools to deliver actionable insights, recommendations, and tailored customer experiences through your ecommerce sites.

With the Salesforce Platform, you can leverage the low-code AI capabilities to build custom predictions, natural language processing models, image recognition, and smart search into your apps.

The AI-powered features available in your Salesforce Edition

Here are the Einstein features that are included for free in each of our products. Use this table to understand exactly what’s included in each edition, and click the links in the Feature column to explore how to implement those features in your Salesforce org.

Product Feature Edition(s) What’s included for free?
Sales Cloud Einstein Einstein Opportunity Scoring Enterprise, Performance, and Unlimited Available to Sales Cloud users with and without a Sales Cloud Einstein license
Einstein Activity Capture Enterprise, Performance, and Unlimited Available at no additional charge for 100 Lightning users
Service Cloud Einstein Einstein Bots Unlimited 25 Einstein Bots conversations per user/per month
Einstein Case Classification Enterprise, Performance, and Unlimited Editions Build one predictive model to recommend field values, in real-time, to your agents at no additional charge
Einstein Article Recommendations Enterprise, Performance, and Unlimited Editions Unlimited for agent users
Einstein Next Best Action Essentials, Professional, Enterprise, Performance, Unlimited, and Developer Editions 5,000 Next Best Action strategy requests per month at no charge
Marketing Cloud Einstein

 

Einstein Engagement Scoring Corporate and Enterprise Edition, Add on for Pro Up to 250 Business Units or MIDs per Enterprise ID can use Einstein Engagement Scoring
Einstein Engagement Frequency Corporate and Enterprise Edition, add-on for Pro with Journey Builder No restrictions. Available as part of the listed editions
Einstein Messaging Insights Pro, Corporate and Enterprise Edition No restrictions. Available as part of the listed editions
Einstein Copy Insights Pro, Corporate and Enterprise Edition No restrictions. Available as part of the listed editions
Einstein Splits Corporate and Enterprise Edition No restrictions. Available as part of the listed editions
Einstein Send-Time Optimization Corporate and Enterprise Edition No restrictions. Available as part of the listed editions
Einstein Content Tagging
Corporate, Enterprise, and Professional Edition Enterprise (up to 4,000 images), Corporate (up to 2,000 images, Professional (up to 1,000 images)
Einstein Content Selection Pro, Corporate and Enterprise Edition No restrictions. Available as part of the listed editions
Commerce Cloud Einstein Einstein Search Recommendations B2C Commerce – Starter, B2C Commerce – Growth, B2C Commerce – Plus No restrictions – Available as part of the platform for all Commerce Cloud editions
Einstein Commerce Insights No restrictions – Available as part of the platform for all Commerce Cloud editions
Einstein Predictive Sort No restrictions – Available as part of the platform for all Commerce Cloud editions
Einstein Search Dictionaries No restrictions – Available as part of the platform for all Commerce Cloud editions
Einstein Product Recommendations No restrictions – Available as part of the platform for all Commerce Cloud editions
Einstein Recommendations API No restrictions – Available as part of the platform for all Commerce Cloud editions
Salesforce Platform Einstein Prediction Builder Enterprise, Performance, and Unlimited Build up to 10 free predictions and enable 1 of them
Einstein Vision All Editions Up to 2K Predictions per org/per month
Einstein Language
Einstein Search Professional, Enterprise, Performance, Unlimited Personalization, natural language search (beta), and actionable instant results (beta)

 

Get started using these AI-powered features in your Salesforce org today!

Want to find out how else you can work smarter with Salesforce Einstein? Head over to our AI for Admins blog series. Each post features a different AI product or topic, with real world examples.

Resources

AI for Admins: What You Need to Know to Make Einstein Bots a Success

Einstein Bots interact with your customers quickly and accurately with automation and artificial intelligence (AI) capability. In terms of AI initiatives, the biggest challenge is measuring business impact. One reason most AI projects fail is that people are looking at “model performance” instead of business value, such as how much money, in either additional revenue […]

READ MORE
Einstein standing next to text that says, "AI for Admins: Einstein Article Recommendations in Flow."

AI for Admins: How to Deflect Cases with Recommended Articles in Flow

What if you could make that long queue of password reset emails and return policy questions disappear—saving time for your agents to focus on more complex cases? Einstein Article Recommendations supercharge agent productivity by recommending relevant articles for a given case in the service console. Starting in Summer ’22, you can invoke your Einstein Article […]

READ MORE
Mountains and greenery next to text that says "Get Better Natural Language Search Results."

How to Get Better Natural Language Search Results

We’re very excited to announce that we’re enhancing the natural language features as part of Einstein Search. As of Summer 2021, Einstein Search, which includes personalization, actionable results, and natural language capabilities, has been the default search experience for customers within the Lightning Experience. More specifically, Natural Language Search allows users to type queries into […]

READ MORE

Have an Idea for a Story?

We are all about the community and sharing ideas.
Do you have an interesting idea or useful tip that you want to share?

SHARE YOUR IDEA