There are many different specialties spanning the various Salesforce products. You’ll often hear about finding your niche, that specialty where you’re the expert and you’ve found your groove. Whether you’ve found your niche as an administrator, developer, consultant, or in a highly specialized area (I’m looking at you, CPQ!), there are some common skills that, […]
What if you could make that long queue of password reset emails and return policy questions disappear—saving time for your agents to focus on more complex cases? Einstein Article Recommendations supercharge agent productivity by recommending relevant articles for a given case in the service console. Starting in Summer ’22, you can invoke your Einstein Article […]
The IdeaExchange is where you can share ideas with the Trailblazer Community and Salesforce Product Managers. Throughout the year, you use your voice to shape Salesforce products by posting and upvoting ideas, then prioritizing top ideas three times per year. Typically in January, May, and September, during a 2-week Prioritization cycle, anyone with a Trailblazer.me […]
If you’ve tuned into any podcast or blog post on data recently, chances are you’ve heard data referred to in lofty terms. “The oil of the 21st century” and “the lifeblood of any business” are some that come to mind for me. What is definitely true, in the context of your Salesforce environment, is that […]
Twenty years ago, while managing systems for the IT team at a small software company, I was encouraged by our CEO to think of myself as a business person first and an IT person second. He knew of my love for working with systems and data, and suggested that employing those talents to optimize processes […]
Follow and complete a Learn MOAR Summer ’22 trailmix for admins or developers by July 31, 2022, 11:59 pm PT to earn a special community badge and be automatically entered for a chance to win one of five $200 USD Salesforce Certification vouchers. Restrictions apply. Learn how to participate and review the Official Rules by […]
Follow and complete a Learn MOAR Summer ’22 trailmix for admins or developers by July 31, 2022, 11:59 pm PT to earn a special community badge and be automatically entered for a chance to win one of five $200 USD Salesforce Certification vouchers. Restrictions apply. Learn how to participate and review the Official Rules by […]
Follow and complete a Learn MOAR Summer ’22 trailmix for admins or developers by July 31, 2022, 11:59 pm PT to earn a special community badge and be automatically entered for a chance to win one of five $200 USD Salesforce Certification vouchers. Restrictions apply. Learn how to participate and review the Official Rules by […]
When I casually mentioned on Twitter that I was writing an article on the importance of business analysis for Salesforce Admins, the first comment I received was, “This is one of my top three skills I look for when I hire admins.” As a Salesforce professional who believes that business analysis is the foundation for […]
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