Change is hard, and helping end-users understand the value of Lightning takes smart planning, change management and training. So this summer the Lightning Adoption team at Salesforce released a lot of great features to help you drive adoption of Lightning. After 100s of conversations and feedback from customers and our internal Admin team, we have […]
We’ve got great news for Service Cloud Admins that are looking to make the move to Lightning Experience. Maybe you have a customized Service Console in Salesforce Classic or maybe you’ve been putting off your transition. Not sure where to start? We’ll help you get started! As you start working with the Summer ’18 release, […]
The Salesforce Admin community delivered again! On June 15, 2018, we asked you to submit your best ideas for Dreamforce Admin Track presentations. And then we waited… But not for long! Within the first 48 hours, we couldn’t refresh the dashboard fast enough to keep up with your submissions. It was so fun to see […]
It’s the “Did You Know?” Lightning Experience edition! Use these tips to enhance your Lightning Experience transition to increase adoption. Did you know you can start rolling out Lightning Experience to a subset of your users? If you’ve never run before, you may not want to sign up for a race right away. Instead, you […]
You’re an Admin, the champion of your users. You understand their workflows and what they need to conquer with their daily tasks. You customize Salesforce to help make everyone from a service agent to a sales manager as efficient and productive as possible. But, as you well know, we’re all a little different. We all […]
Most Salesforce Admins know the basics of Salesforce reporting. If you have been in the Salesforce world for a while you have probably utilized custom report types, bucket fields, and formula fields. You’re comfortable with a user asking you to create a summary report. In other words, you know how to navigate the Report Builder […]
It’s been a month since we announced the Lightning Champions program, and we have been blown away by the response! You all rock and you are a daily inspiration. In case you haven’t caught up with us in the last month, Lightning Champions is a peer-to-peer program that encourages those who have already made the […]
This post is part two of a two part series. For part one, which unpacks more about building connections on Chatter within your own org, jump over here. Being part of the Salesforce Ohana means that you are connected; you are family. But to get connected, and stay connected, where do you start? And why […]
Bots are hot. Lately, everyone seems to be talking about them. But what’s a chatbot and why should you care? As an Admin, what do you need to know before you get started with chatbots? This post will answer those questions for you and take some of the hype out of all the bot banter. […]
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