You know artificial intelligence (AI) is officially everywhere when your 73-year-young mother asks you if AI can create a birthday card design for one of her friends. Which is another way of saying, it’s most likely crept into your business conversations with stakeholders and users. If not, then let’s be proactive Salesforce Admins and get […]

Editor’s note: This post was updated on November 14, 2024, with the latest information and resources.  As a Salesforce Admin, you know that the rollout of any new solution comes with a few stock questions in tow. No matter how good it feels to accomplish quick tasks with artificial intelligence (AI), eventually someone will ask, […]

As a Salesforce Admin, you know how important it is to get timely feedback on solutions your users rely on. When it comes to solutions like Einstein Copilot—where the user interface (UI) is pervasive, operates in real time, and might give slightly different answers to different users—how can you stay ahead on the robustness of […]

We’re at the dawn of the artificial intelligence (AI) revolution, and as a Salesforce Admin, you’re essential in shaping its future. You play a pivotal role in leading AI transformations within your organization by implementing intelligent, trusted solutions. That’s why we’re excited to offer you a fun, new opportunity to showcase your AI skills and […]

Today on the Salesforce Admins Podcast, we talk to Lizz Hellinga, Consultant and Salesforce MVP. Join us as we chat about why product management principles in Salesforce are crucial if you want to take advantage of new AI tools. You should subscribe for the full episode, but here are a few takeaways from our conversation […]

Today on the Salesforce Admins Podcast, we talk to Jim Ray, Director of Developer Relations and Advocacy at Slack. Join us as we chat about automating in Slack and what’s coming with Slack AI. You should subscribe for the full episode, but here are a few takeaways from our conversation with Jim Ray. Slack is […]

TrailblazerDX 2024 put a huge spotlight on artificial intelligence (AI), underscoring the significant transformation every organization is currently navigating. As admins, you’re at the forefront of driving this change. But the question remains: how? Thankfully, TrailblazerDX offered a ton of insightful sessions tailored for admins, designed to equip us with the knowledge and tools needed […]

Today on the Salesforce Admins Podcast, we talk to Gary Brandeleer, Senior Director of Product Management, Emerging Tech and Products at Salesforce. Join us for a roundtable discussion of everything Einstein Copilot: what it can do, how you can customize it, and what you need to do to get your org ready to get the […]

Editor’s note: This post was updated on November 15, 2024, with the latest information and resources. As Salesforce continues to revolutionize how users interact with the Einstein 1 Platform, Agentforce is poised to provide a new and exciting layer of artificial intelligence (AI)-powered conversations for your users. Agentforce is your trusted AI assistant for CRM […]