As 2024 comes to a close, it’s time to reflect on all that Salesforce Admins have accomplished. ✅
This year was packed with innovation, and one of the standout milestones was the launch of Agentforce, Salesforce’s new suite of assistive and autonomous agents. With Agentforce, you can build, customize, and deploy intelligent agents tailored to your business needs—an essential tool for driving efficiency and elevating your organization.
With Agentforce leading the way, 2024 also brought new opportunities for admins to expand their knowledge and impact. Whether you skilled up on the newest admin core responsibility or used the Admin Enablement Kit to communicate your impact to stakeholders, you played a pivotal role in helping your organization thrive in a fast-evolving landscape.
This year also marked the 10-year anniversary of the #AwesomeAdmin! You’ve all been an essential part of the evolution of the Salesforce Admin role, and we can’t wait to see what next year will bring.
To close out the year, we’ve gathered some of our favorite pieces of content created by and for the community here on admin.salesforce.com in 2024. If you missed any of these big moments or new content, now’s the time to catch up on the major takeaways before we head into 2025!
Agentforce puts powerful tools right into your hands, enhancing the way you work and helping you deliver even more value to your organization. Our introduction to Agentforce for admins blog fills you in on how to easily build agents with familiar tools, making workflows smoother. Learn about deploying out-of-the-box agents and creating custom ones to enhance customer service and sales.
One of the most essential things you can do as an admin is to plan for releases. Staying up to date on Salesforce Releases gives you a leg up when making the most of new features, like the latest Flow enhancements. ✨
Check out the Spring ’25 release dates countdown and mark your calendar with all the important dates.
Salesforce Flow continues to be a powerful automation tool for any admin! Learn how to efficiently handle multi-variable formulas, reduce manual updates, and build sustainable solutions that adapt to evolving business needs. See the solutions presented in this blog post.
Unlock the power of Salesforce Data Cloud to bring all your customer data together and make smarter decisions across your business. These five tips will help you start small and drive big impact in sales, service, and marketing.
If you haven’t explored Code Builder yet, you’re missing out on a powerful tool that can revolutionize the way you work in Salesforce. From creating SOQL queries to reviewing your org’s metadata in one place, this virtual VS Code environment simplifies complex tasks and boosts productivity.💡Read up on Code Builder for Salesforce Admins!
Mastering the admin core responsibilities empowers you to drive innovation and success. Build strong habits in these areas to protect data, support users, and lead innovation with Agentforce, maximizing the value Salesforce brings to your organization.
Did you know we introduced a new core responsibility in 2024? Check out this blog post to learn more.
Want to level up your Salesforce troubleshooting skills? Use SOQL queries to dig deeper into permission sets, field permissions, and record access. Explore ready-made SOQL examples in this article to enhance your troubleshooting, and learn how to quickly identify and resolve user access issues. Dive in to become a pro at managing access in Salesforce. 🤝
When it comes to your org, you know security is crucial. Discover how to build a culture of security in your company, from understanding risks to encouraging secure behaviors, with actionable steps and a helpful template. See our three top tips.
If you’ve ever struggled to explain the impact of your role as a Salesforce Admin, the Salesforce Admin Enablement Kit is here to help! This customizable presentation deck, complete with demo videos and tips, equips you with everything you need to confidently showcase the value you bring to your organization. And now, with Agentforce in your toolkit, you have even more to highlight. Download the kit today and start communicating your impact with ease. 💪
Want to master Salesforce reporting? Tune into this deep dive with Salesforce Consultant Evan Ponter as he breaks down everything from basic concepts to advanced techniques. Whether you’re a beginner or a pro, this episode is packed with valuable tips to help you get the most out of Salesforce. Read (or listen!) now to take your reports to the next level.
As we wrap up 2024, it’s clear that Salesforce Admins have had an incredible year of growth and achievement. From embracing new technologies like Agentforce to refining essential skills with tools like the Admin Enablement Kit, you’ve continued to drive success in your organizations.
As we head into 2025, take the time to catch up on the highlights and resources we’ve shared to ensure you’re fully prepared for the opportunities the new year will bring. Here’s to even more growth, innovation, and success in the year ahead!
Have you ever wished you could give your users exactly the right guidance at just the right moment? That’s the magic of Next Best Action! Whether it’s helping a sales rep spot the perfect opportunity for a follow-up or guiding a service agent with a recommended solution, Next Best Action allows you to create custom […]
Automation is one of our superpowers as Salesforce Admins, and modular flows make that power even stronger. If you’ve noticed, flows are everywhere! Your flow-building expertise is key to preparing your company for Agentforce by creating custom flow actions for agents. However, as we shift toward building autonomous agents, we must rethink our approach from […]
As Salesforce Admins, we’re always looking for ways to automate processes and reduce manual work for our users. With the introduction of Agentforce, we have a powerful new tool that goes beyond traditional automation. Let’s explore how to create effective Agentforce agents that can handle complex tasks autonomously. This article is based on my session […]
