Salesforce Admin Skills Kit

Helping job seekers and employers understand the skills required to be a successful Salesforce Admin in today’s world.

A Blueprint for Success

Better understand the skills needed to be a successful Salesforce Admin. Find examples of the different ways admin skills may be represented on resumes and job descriptions.
Are you a job seeker looking for a Salesforce Admin job?
Use this as a guide when writing your resume and preparing for interviews.
Are you an employer hiring a Salesforce Admin?
Use this as a guide when writing job descriptions and interviewing candidates.
Are you already a Salesforce Admin?
Use this as a guide when preparing for performance reviews and to showcase the amazing work you do.

Explore the Skills

Communication
Collaborate with business and technical stakeholders to design, configure, and implement Salesforce.
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Problem Solving
Solve business problems using the Salesforce Platform.
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Attention To Detail
Complete complex projects accurately and thoroughly.
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Learner's Mindset
Continually stay up to date with new Salesforce technology and inspire others to do the same.
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User Management
Customize the user experience and manage profiles, permissions, roles, and groups.
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Security Management
Proactively set up processes to manage and protect customer and business data.
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Business Analysis
Improve the efficiency of business operations by proactively undertaking regular process analysis and documentation.
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Data Analysis
Provide reporting on a regular basis to help users and executives gain insights and make decisions from Salesforce data.
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Data Management
Create processes to ensure data in Salesforce is managed correctly.
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Designer's Mindset
Create human-centered user experiences in Salesforce.
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Change Management
Manage changes to business processes, technology, and people within Salesforce.
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Process Automation
Create, maintain, and enhance automated business processes.
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Product Management
Manage the end-to-end implementation of Salesforce, including the overall strategy and day-to-day activities involved in administering Salesforce.
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Project Management
Plan and oversee Salesforce projects to ensure they’re completed on time and within budget.
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For more information about how to successfully use this kit, click here