If you’ve ever worked with sales stakeholders, you know that adoption can be a real challenge for new processes, features, tools, and technologies. And a big reason why new tools and technologies fail to be adopted is that persuading people to do something different, regardless of what it is, is exceptionally challenging. Half of all […]

Understanding the fundamentals of artificial intelligence (AI) is critical to being an #AwesomeAdmin. This technology has opened up broadly and both people and businesses are finding new and inventive ways to weave it into products and our lives. There’s no better time to get up to speed on AI and how you will be able […]

Welcome to the next installment of my Build a Blog series where I teach you how to create a blog specifically for Salesforce Admins. I want us to start thinking about our content focus. Now, if you’re just getting started with this series and want to catch up, you can read the first post about […]

If you’re ready to build your first platform app on Salesforce, congrats! Before diving in, it’s crucial to understand the specific needs of your organization. To get started, lean into your business analyst skills and conduct a business analysis and discovery process with your users and stakeholders. Ask yourself what problem you can solve with […]

In this episode of “How I Solved It” on Salesforce+, #AwesomeAdmin Jen Cole solves an inefficient fulfillment and sales process using MuleSoft Composer. Learn how she approached building her solution and her tips for developing admin skills. The problem Once upon a time, not so long ago, I was asked to fix an inefficient sales […]

Selling has become a team sport, with 81% of reps saying team selling helps them close deals. For Salesforce Admins, enabling a team selling approach can create both opportunity and some complexity. Team selling weaves in many of the core responsibilities admins practice each and every day, such as permission sets, security, and data management. […]

In this episode of “How I Solved It” on Salesforce+, #AwesomeAdmin Paolo Sambrano solves an inefficient service desk experience using App Builder and Flow. Learn how he approached building his solution and his tips for developing admin skills. The problem A long, long time ago, someone (ahem, maybe a less-experienced me) built a service desk […]

Welcome to another “How I Solved It.” In this series, we do a deep dive into a specific business problem and share how one #AwesomeAdmin chose to solve it. Once you learn how they solved their specific problem, you’ll be inspired to try their solution yourself! Watch how Rachel Park Brayboy used her sewing (and […]

Are you ready, #AwesomeAdmins? It’s almost time for the Summer ’23 Salesforce Release! An essential part of every admin’s job is staying on top of the latest Salesforce Releases. Three times a year, Salesforce releases new features and updates to our technology, enabling users everywhere to take advantage of the latest and greatest that our […]