2022 is coming to a close, and now is the perfect moment to look back and reflect on all we’ve learned and accomplished. #AwesomeAdmins learned a lot in the past year through some of the incredible videos, blog posts, and podcast episodes created by and for the community on admin.salesforce.com. Admin Evangelists Jennifer Lee, Mike […]

Editor’s note: Effective April 8, 2024, MFA is a default part of the login process for new Salesforce production orgs. If you’re a new Salesforce customer, this blog post provides tips to help ensure your users are ready for MFA when your org goes live. This post was updated on June 27, 2024, with the […]

Salesforce Admins deliver value to their organizations every day through the core skills they develop on the path of becoming an admin. At a time when many businesses face critical challenges and tightening budgets, admins are essential for driving efficiency and productivity through their core responsibilities. As an admin, you drive success for your organization […]

Are you ready, #AwesomeAdmins? It’s almost time for the Spring ’23 Salesforce Release! An essential part of every admin’s job is staying on top of the latest Salesforce Releases. Three times a year, Salesforce releases new features and updates to our technology, enabling users everywhere to take advantage of the latest and greatest that our […]

Often times in automation, you want activities to occur only when the record is new, when the record is updated, or when there was a record update but only if the previous field value was ‘x’. The power formula functions IsNew(), IsChanged(), and PriorValue() that you use in workflow rules and processes can also be […]

Einstein Bots interact with your customers quickly and accurately with automation and artificial intelligence (AI) capability. In terms of AI initiatives, the biggest challenge is measuring business impact. One reason most AI projects fail is that people are looking at “model performance” instead of business value, such as how much money, in either additional revenue […]

⚠️ The challenge As #AwesomeAdmins, we’re used to managing our Salesforce orgs and constantly making our best efforts to turn user feedback into actionable enhancements together with the development team. Now let’s imagine it’s the go-live day of a brand new, industry-specific component. We’re all so excited about it and we want to enrich it […]

Automation is the hot-button item for every company. This is not surprising, as companies of all sizes are looking to boost productivity and reduce costs across the business—and do it quickly. At Dreamforce ’22, we learned how automations are changing the game for business teams to create connected customer experiences. But who’s tasked with creating […]

Editor’s note: This post was updated on June 27, 2024, with the latest information and resources. Multi-factor authentication (MFA) is one of the easiest and most effective ways to protect user accounts against cybersecurity threats. It’s such an important safeguard that Salesforce made it a contractual requirement to use MFA when accessing Salesforce products. That […]