Salesforce Object Query Language (SOQL) is a powerful tool that allows you to retrieve data from Salesforce. You can use SOQL to query any Salesforce object, including custom objects, custom fields, and user permissions like profile and permission set perms. As a Salesforce Admin, I know that writing SOQL queries can be a pain. Not […]

The rise of the machines Machines and artificial intelligence (AI) have been part of popular discussion since Samuel Butler authored Erewhon (1872), where his satirical utopian society explored the morality of conscious machines as a natural evolution of the Industrial Revolution. One-hundred and fifty years later, OpenAI released GPT-4, introducing the world to AI that […]

Today on the Salesforce Admins Podcast, we talk to Sarah Flamion, Research Architect on Salesforce’s Research & Insights team. Join us as we chat about what recent advances in generative AI mean for admins and the Salesforce Platform. You should subscribe for the full episode, but here are a few takeaways from our conversation with […]

There’s never been a better time to flex your #AwesomeAdmin learner’s mindset and build your skills in the world of artificial intelligence (AI) products and growth. In Being an AI-Minded Admin, we talked about how it’s critical for #AwesomeAdmins to develop their AI skills and knowledge. Whether it’s upcoming Salesforce Platform features that make various […]

As you dive into the world of artificial intelligence (AI), using your learner’s mindset to skill up, know that Salesforce is here to support you every step of the way. Start your journey to being an AI-minded Salesforce Admin by understanding how new platform innovations are building the foundation for delivering intelligent solutions with Salesforce. […]

Understanding the fundamentals of artificial intelligence (AI) is critical to being an #AwesomeAdmin. This technology has opened up broadly and both people and businesses are finding new and inventive ways to weave it into products and our lives. There’s no better time to get up to speed on AI and how you will be able […]

Einstein Bots interact with your customers quickly and accurately with automation and artificial intelligence (AI) capability. In terms of AI initiatives, the biggest challenge is measuring business impact. One reason most AI projects fail is that people are looking at “model performance” instead of business value, such as how much money, in either additional revenue […]

Follow and complete a Learn MOAR Winter ’22 trailmix for admins or developers by October 31 to earn a special community badge and enter for a chance to win one of five $200 USD Salesforce Certification vouchers. Restrictions apply. Learn how to participate and review the Official Rules by visiting the Trailhead Quests page. Prep […]

Many Salesforce Admins are looking for ways to help scale their organization’s customer service experience. This can include finding solutions to increased case volume and optimizing agents’ time so they can solve customer issues faster, instead of just triaging them. One way to accomplish all of this is with Einstein Case Classification. So let’s take […]