Today on the Salesforce Admins Podcast we’re talking to Greg Bennett, Senior User Researcher at Salesforce, to find out how to build our first bot. Join us as we talk about how to give your bot a personality, the key components of conversation you need to think about, and mastering voice and tone. You should […]
Today on the Salesforce Admins Podcast we’re joined by Molly Mahar, Product Designer of User Interface and User Experience at Salesforce, to help us demystify the Einstein machinery behind bots. Join us as we talk about the types of bots that are out there, natural language processing, and how you can get your data in […]
Today on the Salesforce Admins Podcast we’ve got George Hu, Principal Product Designer of User Experience at Salesforce. This is the first episode of our new series, All About Bots, which will explore how we can use them on the Salesforce platform. Join us as we talk about the difference between bots and AI, how […]
Bots are hot. Lately, everyone seems to be talking about them. But what’s a chatbot and why should you care? As an Admin, what do you need to know before you get started with chatbots? This post will answer those questions for you and take some of the hype out of all the bot banter. […]
To help Admins jumpstart the AI journey for their organizations we hosted a Salesforce Admins webinar called Best Practices For Rolling Out Einstein. First we introduced Salesforce Einstein and explained how it works at a high level. Basically, we are extending the Salesforce experience by making it smarter. Then, we drilled into why sales teams […]
Today on the Salesforce Admins Podcast we’re talking to Kathy Baxter, User Research Architect at Salesforce and previous Salesforce Admins Podcast guest. With Einstein being all the rage, we’re discussing ethics and AI to understand more about what that means for your business. Join us as we talk about building an ethical culture, creating transparency, […]
Summer ’17 is here! A few weeks ago, we recorded the Admin Preview for Release Readiness Live to help you get the short(ish) list of the features we think are the most exciting for Admins in this release. All of these features are in Lightning, but don’t fret if you are still using Classic! Use […]
What do the words smart cities, smart homes, artificial intelligence, and Einstein have in common? They are trends in technology that are coming your way faster than you may think. You’ve heard us talk about a smarter CRM, the many great possibilities of Salesforce Einstein. But what is it all about and how will it […]
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